Refund policy
Last Updated: September 9, 2026
At Rohi Mart UAE, customer satisfaction is our priority. We accept return or replacement requests within 7 days of delivery for products that are damaged, defective, or incorrectly delivered.
Return Conditions
- Products must be unused and in their original condition and packaging.
- Proof of purchase/order number may be required.
- Damaged or incorrect products should be reported as soon as possible with photos or videos.
- Returns due to customer preference may be subject to return shipping charges.
- Products damaged due to misuse or improper handling may not be eligible for return.
Refunds
Once the returned product is received and inspected, approved refunds will be processed through the applicable payment method. For Cash on Delivery (COD) orders, customers may be asked to provide suitable bank/payment details for the refund.
Refund processing time may vary depending on the payment provider or bank.
Please contact us before sending any product back.
Contact Us
Rohi Mart UAE
Website: rohimart.shop